I have a spot on my skin that doesn’t seem to be going away. Should I have it checked?
Yes. If you have any area on your skin that seems to be changing or a lesion that does not heal, it needs to be checked by a dermatologist.
Back To Top
Can you fit me in today for an appointment?
Last minute cancellations do occur so please call anytime after 7:00 a.m. to see whether appointments are available.
Back To Top
Can I get a procedure (e.g. mole removal) done on the same day as my office visit.
Most procedures on the same day as your visit; however, this is not a guarantee. Due to the number of procedures and staff availability, a follow-up appointment may be required. Large or complicated procedures are scheduled on Mondays and Wednesdays only.
Back To Top
Do you treat children?
Yes. all our providers treat newborns, senior citizens, and everyone in between.
Back To Top
My appointment is with the Physician Assistant, not Dr. Pena. What should I know about what he/she can/cannot treat? Can a Physician's Assistant write prescriptions?
Our Physician Assistant's are fully licensed to diagnose and treat all patients. He/She will write any prescriptions you require. Mohs surgeries and some cosmetic procedures are performed only by Dr. Pena.
Back To Top
How do I get prescription refills?
Skin Solutions suggests that you call your pharmacy and ask them to fax a refill request to our office (615-771-8600). Refill requests are generally answered within 48 hours. New prescriptions or patients who have not been seen in our office in a year require an appointment. You can schedule an appointment by calling us at 615-771-SKIN (7546).
Back To Top
Can I get samples of my prescription?
Occasionally, we have samples available, but please note that we distribute these only to patients who are in the office for appointments.
Back To Top
Do you remove tattoos?
No, not at this time.
Back To Top
Do you offer sunless tanning or permanent makeup?
No, not at this time.
Back To Top
Can I make an appointment online?
Not at present. If you are a new patients, you can expedite your visit by downloading the New Patient Registration forms and bringing them to your appointment.
Back To Top
Can I purchase skin care products from Skin Solutions if I am not a patient?
Certainly. Our selection of products has been analyzed carefully and selected by Dr. Pena personally. We carry reasonably-priced, efficacious products, and our staff will be happy to assist you with selecting those most appropriate for your skin. Please feel free to drop in or give us a call with questions.
Back To Top
Can I order skin care products online?
Currently, we are not set up to sell our products over the Internet. As many of our patients travel long distances to our office, we are able to ship products to you if it is not convenient to stop by. Please call the office at 615-771-SKIN (7546) to order the products you need.
Back To Top
What is your return policy for skin care products?
We guarantee our products fully. If you are unhappy with a product, please return it to our office for a refund within 30 days of purchase. Often, if a particular product doesn’t work for you, we may be able to recommend another option or provide samples for you to try.
Back To Top
Do you have samples of all the skin care products you sell?
Not all, but many are available for sampling before you purchase a large bottle.
Back To Top
Do you sell makeup or recommend a certain brand?
No. A good skin care regimen is the basis of healthy beautiful skin. If you have sensitive skin, look for makeup that is non-comedogenic, hypo-allergenic, and fragrance free.
Back To Top
Do insurance companies pay for procedures such as Laser Hair Reduction?
No. Insurance companies only pay for services that are considered medically necessary.
Back To Top
Why can’t I be seen for numerous issues in one visit?
We offer two types of medical appointments: problem-focused and full-body skin checks. Problem-focused appointments target one major issue (e.g. acne, warts, rash, scar treatments, hair loss, nail fungus). These issues require a significant amount of patient education regarding treatment. Often medication is required and it can be difficult to identify which medications cause side effects when multiple treatment plans are launched at once. Full-body skin checks are recommended annually for all patients. The provider will assess your skin and biopsy suspicious lesions if warranted.
Back To Top
I have a question about my bill. Whom do I contact?
Please contact our billing department at 615-771-7546.
Do you have any job openings?
Possibly. We are a growing practice and always looking for intelligent, hard-working, and enthusiastic team members for the front office, nursing and cosmetic teams. Please fax your resume to 615-771-8600 to apply.
Back To Top
|
